It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence. We believe in the power of lasting relationships, both with our customers and within our community. Every step we take is aimed at creating meaningful connections and providing exceptional service. We are constantly learning and adapting, striving to meet your needs in the most effective way.
About the product
Hand-Made products may have small bubbles or uneven small flaws, but will not affect the beauty and use of the product.
DO NOT LEAVE CANDLES UNATTENDED
delivery and returns
standard delivery
Standard UK delivery is FREE on all UK orders of £100 and over from The irgifts4u.com online shop. Delivery charges are displayed at checkout for all other UK orders, most orders are delivered by Royal Mail.
Orders are typically dispatched within 48 hours. We don't offer a next day delivery service at check out because we can't always meet that requirement but if you do need a faster dispatch please let us know, we help where we can.
Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.
international orders
Orders for delivery to the EU can currently be made on this site.
deliveries to multiple addresses
If you'd like to have items sent to separate UK addresses, please complete a separate order for each address. A separate delivery charge will be made for each address.
changing or cancelling an order
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If you'd like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact us. Please be ready to quote your order number and order date.
There are some products which we cannot cancel, refund or exchange, i.e. Personalized products.
If you find that your order has only been partially delivered, this may be because other items have been dispatched separately. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please contact us.
returns
We really hope you will be happy with your purchase. However, if any items do not meet your expectations, please return them to us in their original packaging within 14 days of receipt and provided they are in perfect condition, and can be re-sold as new, we will be happy to offer a refund or exchange. We regret that postage and packaging costs cannot be refunded. The return address is 1 David Street, Rochdale , Greater Manchester , OL12 0JF.
If products are damaged in transit to you and the damage is apparent on delivery, you should sign the delivery note to the effect that they have been damaged, keep the packaging and contact us as soon as you can.
We cannot be held responsible for return parcels which are lost, stolen or uncollected. We advise you to obtain suitable proof of posting when returning goods. Please allow 2 weeks from posting date of your return for us to credit your account. We will refund the credit or debit card of the person who originally placed and paid for the order, through the payment method used when the order was placed.
We only accept returns for NON-PERSONALIZED ITEMS.